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+-- Forum: Collaboration (https://tussom.com/forums/forumdisplay.php?fid=17)
+--- Forum: Chat module (https://tussom.com/forums/forumdisplay.php?fid=18)
+---- Forum: FAQ (Frequently Asked Questions) (https://tussom.com/forums/forumdisplay.php?fid=80)
+---- Thread: Does that chat get saved? (/showthread.php?tid=24)
Does that chat get saved? - admin - 11-09-2021
Yes, every chat conversation is saved and can be viewed by end users by clicking on the profile picture at the top right hand corner menu and then selecting 'My Chat Conversations'. The chats with different Support Agents will be shown.
Also, after the chat window is closed, it prompts to check if the ticket needs to be created, updated or an email needs to be sent with the chat conversation. Based on option selected, the appropriate action takes place.