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+---- Thread: Is dual integration possible with ServiceNow? (/showthread.php?tid=42)
Is dual integration possible with ServiceNow? - admin - 11-12-2021
Yes, tussom can be integrated with ServiceNow or any other ITSM tool using dual integration i.e., it can create a ticket in ServiceNow or other ticketing system based on handshake mechanism defined. The ticket also gets updated in tussom when a ticket in other ITSM tool or ticketing system is updated.