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+---- Thread: How can I be productive while resolving Problem tickets? (/showthread.php?tid=47)
How can I be productive while resolving Problem tickets? - admin - 11-13-2021
tussom offers 'Assistance' tab when you open a Problem ticket. It further displays few more tabs like -
- Repeated Occurrences that displays the similar tickets that were created in past for one to refer and understand the resolutions provided.
- Possible Root Causes that helps identifies Possible RCAs generated for similar tickets.
- Environmental Causes displays tickets generated by monitoring tools matching with similar Subject or Category.
- Top 3 Recommendations are offered by analyzing the solutions provided in similar tickets and the one that matches closely.
- Relevant Knowledge Base records are displayed matching keywords with Summary or Category.