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+---- Thread: Can I assign a single Incident to multiple team members? (/showthread.php?tid=5)
Can I assign a single Incident to multiple team members? - admin - 09-24-2021
According to RACI (Responsible, Accountable, Consulted and Informed) model, there can be only one person who should be accountable to resolve the ticket.
Multiple team members can work on a single Incident and update; however, only one person who the ticket is assigned to, will be able to resolve the Incident. tussom provides a mechanism to capture the efforts log automatically so that one can know how long different Team members have worked on the ticket individually. A report can also be generated to know even the duration the ticket was in for a specific status when the Team members worked on it.