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+---- Thread: Can I define SLA criteria based on assets? (/showthread.php?tid=54)
Can I define SLA criteria based on assets? - admin - 11-13-2021
Indeed. tussom offers to set SLA based on assets. It is optional. For instance, if an SLA is set based on Severity and Asset, it will compute SLA based on Severity and for that particular Asset which would be linked with ticket. However, if an SLA is set based on Severity only, SLA computed for any Assets linked with the ticket would be based only on Severity.