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+---- Thread: Where can I find Incident Ticket history? (/showthread.php?tid=6)
Where can I find Incident Ticket history? - admin - 09-24-2021
Most of the ticket updates are displayed and captured in the 'Worklog' tab of the Incident ticket. However, there are few updates like SLA violation or when tussom sends system notifications etc., which are not displayed in the 'Worklog' tab.
One can click on 'Ticket Audit' button that opens a screen to display the different ticket updates including the time stamp and who updated it.