Home - tussom - A Service, Asset & Operations Management Platform

What is tussom?

tussom is a centralized solution platform that seamlessly manages & integrates
your support, assets and operations to solve complex productivity challenges.

A worldclass, Intuitive UI

tussom comes to you with an extremely simple, intuitive, easy-to-use UI & UX, spruced with key functionality for ITSM, ITAM & ITOM. You need no additional, proprietary or third party components.

Go Live in 24 hours

If you have clearly defined requirements and data collected; with tussom, you can Go Live in as less as 24 hours, in comparison to most other solutions offering a lead time of 120 to 180 days.

Powering Industry 4.0

tussom is a code-less platform and seamlessly transforms into your existing ecosystem to truly enhance agent and employee productivity using DIY Templates and Workflows, with its native as well as external automation.

Securely Hosted in Tier IV Certified Cloud

ISO/IEC 27017: 2015

ISO/IEC 27018: 2019

ISO/IEC 20000: 2018

ISO 9001:2015

ISO/IEC 27001: 2013

OPEN IX & PCI DSS

Happy Clients

What does CEO of the world’s second largest Tier IV Datacenter feel for opting tussom as the Service Management platform?

USM Certified Tool

tussom is a certified as 100% USM compliant tool. It has inbuilt 5 processes and 8 workflows defined as per USM (Unified Service Management) guidelines. The tool uses terminology that is in line with USM. The tool supports service reporting according to the agreements with the customer about the performance, with a built-in reporting function or with a configurable export of the database to other reporting tools or to Excel.

The tool has a planning facility for repeatable OPS activities that the service organization performs on a regular basis with regard to agreed services. A planner may add OPS activities in the context of changes, incidents, service requests, and risks, to the planning facility. The planning facility supports maintenance windows in which limited activities may be planned.

3 Million Tickets Per Day

1.5 Million End Users Per Day

100K+ Assets Monitored Per Day

What’s different about tussom?

tussom is designed by customers and built by engineers. It is the culmination of years of deep research into service management, product development and customer experience, that transforms business with seamless and personalized IT workflows. Its differentiating factors are Accelerated Deployment, Adaptive Roadmap, true Multi-tenancy and efficient workflows that can be deployed even by non-technical personnel.