According to PMI, the average percentage of projects that are deemed failure is 14%. Mostly the problem is related to the lack of Project Management that covers all other aspects like planning, budgeting, resources, tools and tracking etc. at a broad level. On the other hand, it is also estimated that only 2.5% of companies complete their projects 100%!
When a project fails, it can be devastating; team members can be let go, clients can be lost, and confidence in your company can be shattered, both from the public and from your own team. The leadership is obviously held accountable. They reach out to their subordinates to get relevant details to understand the causes. As you can relate, most of the projects cost in millions and billions and the impact is huge. They are responsible to appraise and answer to stakeholders and in some cases, shareholders.
Many a times, lot of time is wasted in scattered efforts to get the information from various departments/teams. The leaders ask Managers, who in turn asks Team Leads, who run to get the details from Support Engineers or Analysts on it. ITSM tool, which is often considered as merely a ticketing tool is not totally leveraged. This is one of the tools that comes in handy to identify and provide relevant and critical information, if it is captured in advance.
tussom is one such tool that provides real-time ROI (Return on Investment) and NPV (Net Present Value) based on the number of tickets logged and the commercials configured. It leverages world-class benchmarks to compute the costs and benefits that the organization would’ve incurred in the process. While tussom also helps to get a real-time data, it also helps the leaders to provide details such as the cost per incident, cost per agent, worst-case/best-case scenarios that the agents have resolved the issues etc. which significantly help while deriving budgets, planning, training etc. during off-site yearly or strategy meetings. It helps leaders to take decisions based on real-time data instead of assuming few things.
By regularly doing so, the leaders can reduce the costs of projects, take informed decisions and plan and project with better confidence. Don’t believe it? Check out tussom Project Management by visiting https://www.tussom.com