ITIL 4 describes value stream management as “Organizations create, consciously or unconsciously, value streams to perform specific tasks or respond to a specific situation. These are specific combinations of activities in the value chain and supported by ITIL practices (or ITIL processes). A value stream is the total customer perceived value of a service.”
Value stream management is central to the digital enterprise of today especially when it comes to realizing value from ITSM and other service management activities. Any enterprise looking to scale their digital adoption needs to invest in tools that automate service management.
ITIL compliant ITSM tools help organizations get a better view and understanding of their processes for delivering service and whether or ensuring they’re delivering value. A value stream is the set of actions that take place to add value to a customer from the initial request through realization of value by the customer.The value stream is depicted as an end-to-end collection of value-adding activities that create an overall result for a customer, stakeholder, or end-user.
VSM, with its roots in lean manufacturing, is now being applied to the delivery of services from ideation to consumption. Tussom the service management platform enables this Value realization in multiple ways.
- Provides users and management a real-time view of how their service delivery process is working and where bottlenecks occur via Dashboards and reports with both transactional and strategic views. This benefits both the operator level support person to the CIO to have a view based on the demands of their roles. It helps IT leaders, support personal, Delivery managers and operational leaders make work visible, while creating a semantic model of the delivery process allowing it to track the flow of value from idea to production across the ITSM value chain.
2.Automating Business Processes helping organizations to plan effective business run & change activities resulting in operational readiness and openness to adopt new ways of working. Similarly, End-users lives are easier, helping them focus on their own business outcomes, while remaining informed on key milestones via notifications.
3.Ensuring good governance, communication and controls creating a positive impact to the adoption and realization of value. Operational efficiencies are achieved when solution capability is exploited, processes, roles and solution completely aligned. Insights also provides a common language that business partners and IT can use when discussing the health of the overall organization and the necessary changes that need to be made to drive greater value for the enterprise.
4.Managing the budget to deliver better performance and value while managing the IT capability in core process areas. Managing IT for business value by tying IT investments to business benefits. tussom helps accomplish this by tight integration between capacity, availability, demand, configuration and asset management modules.
You will see that tussom is well aligned to the six value chain activities described by ITIL 4 which are Plan, Improve, Engage, Design and transition, Obtain/build, Deliver and support.
The IT environment that drives an enterprise is one of its largest investments and probably most significant set of recurring costs. Every change or addition to that environment is a unique combination of technologies, processes, business needs and goals, and other factors.
Enterprises need to be able to ensure that every deployment and update to your IT estate is delivering maximum value. They need to be able to document and report on that value, know when changes happen, and determine how best to respond. And they need to retain and expand those abilities as the IT landscape and the market evolve.