Video Tutorials for tussom Support Desk portal
Dashboards
Navigate Graphical Dashboard
Navigate SLA Dashboard
Navigate Helpdesk Manager Dashboard
Navigate Service Manager Dashboard
Navigate Assorted Dashboard
Navigate CIO Dashboard
Incident Management
Navigate Incident Management Dashboard
Navigate Incident Management Overview
Create An Internal Incident
Create An External Customer Incident
Update An Incident: Add Worklog
Create A Child Ticket
Create Self Notes
Search Ticket With Incident Number
Search Incidents With Different Fields
Service Request Management
Navigate Request Management Dashboard
Create A Service Request Without Workflow
Create A Service Request With Workflow
Create A Customer Service Request
Navigating Awaiting Approvals
Scheduled Requests Calendar
Problem Management
Navigate Problem Management Dashboard
Create A Problem Ticket
RCA In Problem Management
Log A Defect Ticket From Problem Ticket
Get An Exception Approval
Assign A Problem Ticket To Vendor
Change Management
Navigate Change Management Dashboard
Navigate Change Type Overview
Create A Change Request
Planned Change Request Workflow
Change RFI (Request For Information)
Scheduled Changes Calendar
Operations Management
Navigate Monitoring Dashboard
Event Monitoring
Server Monitoring
Database Monitoring
Asset/Host Summary
Survey
Survey Dashboard
Survey Overview
Reports & Analytics
Configurable Dashboard
Define Permissions To Access Reports
Team-wise Incidents Report
Service Requests Overview
SLA: Category-wise TAT
Change Management: Related Incidents
Problem Management: RCA Report
Release Management: Related Changes
Asset Management: Asset Depreciation