ITIL 4 describes value stream management as “Organizations create, consciously or unconsciously, value streams to perform specific tasks or respond to a specific situation. These are very specific combinations of activities in the value chain and supported by ITIL practices (or ITIL processes). A value… Read More »ITSM tools brings realization to value stream
Modernizing a legacy ITSM tool is vital for staying relevant in today’s fast evolving business landscape. This article is an attempt to explain what IT leaders & practitioners need to know about the process. Staying with a legacy ITSM or Service Management tool may note… Read More »Upgrade from legacy ITSM
ITIL 4 describes value stream management as “Organizations create, consciously or unconsciously, value streams to perform specific tasks or respond to a specific situation. These are specific combinations of activities in the value chain and supported by ITIL practices (or ITIL processes). A value stream… Read More »Value realization via tussom
As practitioners of both Art & Science of IT Service Management we are all aware that problem management plays a vital role in any business engagement and helps to achieve results. ITIL defined Problem Management as a practice which is responsible for managing the lifecycle… Read More »Problem Management Framework for a Multisource Enterprise IT Landscape
Enterprise Incidents can take many forms, including customer issues, individual employees facing breakdowns, however categories like information security breaches or key enterprise systems going down, such as ERP, ITSM, supply chain, factory machines, or email can cause significant lost productivity and these Major Incidents can… Read More »Virtual War Room: Agile Collaborations to Solve Major Incidents Fast
Service Desk & End User Computing As one of my previous leaders I worked with would say we are living in a WUCA world and we need to be prepared for that. Four key forces are Changing the world and in response the industry is… Read More »IT Service Management of the Future
What is a Center of Excellence? A Center of Excellence (CoE) is a group inside an organization. The motto behind the CoE is to make the organization efficient to a particular area or field by which it can become more effective. A good example of… Read More »Centre of Excellences (CoE) – What works and what doesn’t
Did you ever wonder to know the secret sauce when you come across a world-class solution? Does it make you desire to understand the thought-process that would’ve gone behind the scenes until the solution was implemented, especially when the organization is world’s second largest data… Read More »How was a fail-safe integration achieved at world’s second largest datacenter?
Although AI (Artificial Intelligence) has had caught eye of several leaders and visionaries and that it is not new, recent experiments and results tend to show that it would be taking the world by storm soon. The experiment of driver-less cars, delivering pizzas using drones… Read More »IT Service Management & Artificial Intelligence
According to PMI, the average percentage of projects that are deemed failure is 14%. Mostly the problem is related to the lack of Project Management that covers all other aspects like planning, budgeting, resources, tools and tracking etc. at a broad level. On the other… Read More »The minimalist guide to reducing IT Project Failure