11-16-2021, 06:54 AM
tussom Template features supports all the following ITSM processes - Incident, Problem, Service Request and Change Management.
In addition to that if few templates need to be created for other modules like MRQ, MIT or other Ticket Types, the SuperAdmin can do so using the same Ticket Template configuration screen, depending on the modules that have been configured and roles/permissions configured.
In addition to that if few templates need to be created for other modules like MRQ, MIT or other Ticket Types, the SuperAdmin can do so using the same Ticket Template configuration screen, depending on the modules that have been configured and roles/permissions configured.