11-13-2021, 07:12 AM
tussom has woven Change Management with Preventive Maintenance creatively and helped to reduce unwanted approvals, and hence time and cost.
If CAB members identify that a Planned Change request that was created as a part of Preventive Maintenance activity have all necessary components that are usually required for approving, they can mark it to create a Pre-Approved Change template considering necessary fields. By doing so, a Pre-Approved Change template with Summary as Template Name is created automatically.
Now, when a User Type is selected as 'Internal' and Ticket Type is set as 'Change', while scheduling a Preventive Maintenance, it displays a dropdown of existing Pre-Approved Change templates (including the one that was created as explained above). By doing so, a Pre-Approved Change request gets created for that Preventive Maintenance activity and does not need any CAB approvals.
If CAB members identify that a Planned Change request that was created as a part of Preventive Maintenance activity have all necessary components that are usually required for approving, they can mark it to create a Pre-Approved Change template considering necessary fields. By doing so, a Pre-Approved Change template with Summary as Template Name is created automatically.
Now, when a User Type is selected as 'Internal' and Ticket Type is set as 'Change', while scheduling a Preventive Maintenance, it displays a dropdown of existing Pre-Approved Change templates (including the one that was created as explained above). By doing so, a Pre-Approved Change request gets created for that Preventive Maintenance activity and does not need any CAB approvals.