11-16-2021, 07:04 AM
Indeed. tussom offers quite flexible way to configure parallel workflows. One can also set the next Stage the workflow should navigate based on the criteria.
For example, when a workflow gets triggered, it checks relevant Category and then the criteria. Based on the criteria that the ticket meets, it navigates to a specific Stage. If no criteria is provided, it will execute the first Stage. Once the Stage workflow is executed, SuperAdmin can configure criteria, based on where the workflow should navigate.
It has very simple screens so that even non-technical people can learn to define workflows with little handholding.
For example, when a workflow gets triggered, it checks relevant Category and then the criteria. Based on the criteria that the ticket meets, it navigates to a specific Stage. If no criteria is provided, it will execute the first Stage. Once the Stage workflow is executed, SuperAdmin can configure criteria, based on where the workflow should navigate.
It has very simple screens so that even non-technical people can learn to define workflows with little handholding.