11-16-2021, 07:26 AM
tussom Administration allows SuperAdmin and/or others with appropriate roles and permissions to manage, configure or administer the instance. One can add or update agents, customers, end users, categories, templates etc. Workflows can be created using tussom Administration. SLAs can be defined and SLA criteria can be configured using tussom.
tussom also lets SuperAdmin to add new Ticket Types, States or define when SLA should be paused etc. The level of configuration that can be done using tussom Administration is also dependent on what modules have been opted along with roles and permissions.
tussom also lets SuperAdmin to add new Ticket Types, States or define when SLA should be paused etc. The level of configuration that can be done using tussom Administration is also dependent on what modules have been opted along with roles and permissions.