11-16-2021, 08:49 AM
Although this question is related to implementation and NOT administration (that comes into picture post implementation), we have addressed the query here.
The pragmatic answer is that it depends on how much the customer is ready with the data and has streamlined the details. Many a times, there is chaos before ITSM is implemented, data is not available or not available in correct format. There are issues with duplicate records etc. It can take about 8 to 12 weeks for such implementations, again depending on the number of Support Agents, SLAs, States, Service Catalogs, End Users etc. along with few integrations with Active Directory or LDAP for authentication.
However, eStomi also offers an automated implementation, using which the tussom can be implemented and ready for use within 30 minutes top. To achieve this, customer is required to have a fair understanding about ITSM, have data available in the formats/templates that can be shared in advance. Even if the customer needs to migrate earlier tickets, it can be done using automated implementation offered by eStomi for tussom.
The pragmatic answer is that it depends on how much the customer is ready with the data and has streamlined the details. Many a times, there is chaos before ITSM is implemented, data is not available or not available in correct format. There are issues with duplicate records etc. It can take about 8 to 12 weeks for such implementations, again depending on the number of Support Agents, SLAs, States, Service Catalogs, End Users etc. along with few integrations with Active Directory or LDAP for authentication.
However, eStomi also offers an automated implementation, using which the tussom can be implemented and ready for use within 30 minutes top. To achieve this, customer is required to have a fair understanding about ITSM, have data available in the formats/templates that can be shared in advance. Even if the customer needs to migrate earlier tickets, it can be done using automated implementation offered by eStomi for tussom.