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tussom’s ITSM to
Streamline Your IT Deliveries

Help your service teams collaborate at new levels of
speed to deliver truly elevated customer experience.

How has tussom helped setting up workflows, reducing costs seamlessly?

It focuses on maximizing accountability, assists in reaching the right people, speeds up resolution time and hence, productivity, displays intelligent dashboards, manages incidents your way, provides Organization Health Report and enables leaders in decisions, planning, budgets etc.

Your Personalized Experience, a Truly Intelligent View

What’s exclusive about tussom’s ITSM solution? tussom supports highly collaborative swarming support models with native live chat & Support War Room with easily referenceable tools that review incident details, root cause & solution intelligence while giving you the exclusive ability to flag relevant knowledge experts. Streamed user experience provides a personalized, comprehensive, and intelligence-based view.

Modules

Incident Management
Service Request Management
Problem Management
Change Management
Knowledge Management
Service Level Management
Customer Survey
Customer Portal
Reporting & Analytics
Low Code Platform & Multi-tenant Architecture
Comprehensive & Flexible SLA Management
Multiple Interfaces With Highly Configurable Service Catalogue
DIY Templates & Workflows
Native Business Intelligence Engine
Integration using Web services