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tussom Standard
Suitable for very small organizations
For < 20 Agents
Support Desk (Incident & Service Request)
Email to Ticket
Self Service Portal
Integration with LDAP/Azure AD
Notifications
Dashboards
Customer & Severity based SLA
Categorizations
Reports
tussom Professional
Suitable for MSME organizations
For > 20 and < 100 Agents
* Standard Edition Features PLUS
Problem & Change Management
Knowledge Management
DIY Templates & Workflows
Automatic & Manual Time Tracking
Configurable Dashboards
Auto-populating of Knowledge Articles
Auto Problem Management
Customer Satisfaction Surveys
Round Robin & Workload Based Ticket Assignment
Service Catalog
Parent-Child Relationship Management
Self Notes
Gamification
Advanced Reports & Analytics
Asset Management (Add-On)
Asset Monitoring (Add-On)
AI Based Auto-assignment & Categorization (Add-On)
tussom Enterprise
Suitable for large organizations
For > 200 to 5000 Agents
* Professional Edition Features PLUS
Resolution Assistance Tab
Scheduled Tickets Calendar
Scheduled Reports
Major Incident Management
Virtual War Room
Team & Category based SLA Compliance
Live Chat
Tia (Virtual Assistant)
OLA Management
Preventive Maintenance for Assets
Release Management
Project Management
Order Management
Material Management
Availability Management
Capacity Management
Demand Management
Defects Management
Unified Communication (Audio & Video Chat)
GRC (Governance, Risk & Compliance)