ITSM

Virtual War Room: Agile Collaborations to Solve Major Incidents Fast

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Enterprise Incidents can take many forms, including customer issues, individual employees facing breakdowns, however categories like information security breaches or key enterprise systems going down, such as ERP, ITSM, supply chain, factory machines, or email can cause significant lost productivity and these Major Incidents can… Read More »Virtual War Room: Agile Collaborations to Solve Major Incidents Fast

How Technology Innovation is Disrupting Service Management in Banking & Insurance?

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The BFSI industry is one of the most radically affected sectors by the developments in Information technology. Technology has revolutionized both the speed at which the service happens and the experience of Users. Banks & Insurance companies have benefitted in several ways by adopting newer… Read More »How Technology Innovation is Disrupting Service Management in Banking & Insurance?