As practitioners of both Art & Science of IT Service Management we are all aware that problem management plays a vital role in any business engagement and helps to achieve results. ITIL defined Problem Management as a practice which is responsible for managing the lifecycle… Read More »Problem Management Framework for a Multisource Enterprise IT Landscape
Enterprise Incidents can take many forms, including customer issues, individual employees facing breakdowns, however categories like information security breaches or key enterprise systems going down, such as ERP, ITSM, supply chain, factory machines, or email can cause significant lost productivity and these Major Incidents can… Read More »Virtual War Room: Agile Collaborations to Solve Major Incidents Fast
According to PMI, the average percentage of projects that are deemed failure is 14%. Mostly the problem is related to the lack of Project Management that covers all other aspects like planning, budgeting, resources, tools and tracking etc. at a broad level. On the other… Read More »The minimalist guide to reducing IT Project Failure