What is USM method?

The USM method is a universal, methodical approach for managing service organizations. USM describes standardized Enterprise Service Management System for setting up the organization, the process and the technology of a service provider.

tussom has been certified as 100% USM compliant tool. The video clip demonstrates how tussom complies with USM guidelines.

What makes USM special?

The USM method does not work from practices but starts with clear principles. From there, an organization applies USM in a step by step approach towards desired practices. This makes USM beneficial in the following ways –

USM is methodical and therefore universally applicable.

USM is holistic, it covers all aspects of managing a service organization. That makes USM integral and comprehensive.

USM is simple. This means the application of USM has low costs.

USM Process Model

The routines in USM are structured in a workflow system that encompasses all activities in a service organization. This workflow system is based on an integral and integrated process model, consisting of only five non-redundant and customer-facing processes that are same for all organizations.

Because this process model is integral and integrated, there are only eight workflows to manage all service management activities in the service organization.