+- tussom Forums (https://tussom.com/forums)
+-- Forum: Service Management (https://tussom.com/forums/forumdisplay.php?fid=1)
+--- Forum: SLA (Service Level Agreement) Management (https://tussom.com/forums/forumdisplay.php?fid=6)
+---- Forum: FAQ (Frequently Asked Questions) (https://tussom.com/forums/forumdisplay.php?fid=61)
+---- Thread: Can I have different SLA criteria for different customers? (/showthread.php?tid=15)
Can I have different SLA criteria for different customers? - admin - 11-06-2021
Yes, you can define different SLA criteria for different customers in tussom. You can log in as a tussom Administrator and define SLA criteria for different customers based on Category, Ticket Type and Severity etc. You can define the SLA criteria for only Category or Ticket Type or Severity individually as well.