11-16-2021, 08:37 AM
Yes, ITSM and Asset Management modules are very tightly integrated with each other.
One can associate one or multiple assets with tickets in ITSM. Similarly, one can link multiple tickets with an assets as well. Every asset linked in ITSM will be displayed in 'Related Items' tab. When clicked on the asset, respective Asset record gets opened.
In Asset Management, the linked tickets are displayed in 'Internal Tickets' tab, if the tickets were created for internal users/employees. 'External Tickets' tab displays tickets created for external customers.
One can associate one or multiple assets with tickets in ITSM. Similarly, one can link multiple tickets with an assets as well. Every asset linked in ITSM will be displayed in 'Related Items' tab. When clicked on the asset, respective Asset record gets opened.
In Asset Management, the linked tickets are displayed in 'Internal Tickets' tab, if the tickets were created for internal users/employees. 'External Tickets' tab displays tickets created for external customers.