09-24-2021, 12:01 PM
A Defect ticket can be created depending on the roles and permissions granted by tussom Administrator.
A Defect ticket can also be created from a Problem, if the person has appropriate roles and permissions to do so. Following are the steps -
1. Open the Problem ticket for which you need to create a Defect ticket.
2. Click on the 3 vertical dots that are displayed to the far right of the buttons provided in the Incident ticket.
3. Different submenu options will be displayed. Select 'Create Defect' from the list of submenus.
4. A screen to create Defect ticket will appear. Fill up all the necessary details in the fields displayed and click on 'Create'.
5. A new Defect ticket will be created and automatically linked with the Problem ticket.
6. The Problem ticket screen will be refreshed and the new Defect ticket created will be displayed in 'Related Items' tab of Incident ticket.
Note: The Problem ticket will ALSO be displayed in the 'Related Items' tab of Defect ticket. The Problem ticket cannot be resolved without resolving the respective Defect ticket.
A Defect ticket can also be created from a Problem, if the person has appropriate roles and permissions to do so. Following are the steps -
1. Open the Problem ticket for which you need to create a Defect ticket.
2. Click on the 3 vertical dots that are displayed to the far right of the buttons provided in the Incident ticket.
3. Different submenu options will be displayed. Select 'Create Defect' from the list of submenus.
4. A screen to create Defect ticket will appear. Fill up all the necessary details in the fields displayed and click on 'Create'.
5. A new Defect ticket will be created and automatically linked with the Problem ticket.
6. The Problem ticket screen will be refreshed and the new Defect ticket created will be displayed in 'Related Items' tab of Incident ticket.
Note: The Problem ticket will ALSO be displayed in the 'Related Items' tab of Defect ticket. The Problem ticket cannot be resolved without resolving the respective Defect ticket.