09-24-2021, 10:27 AM
Yes, you can search and export the Service Request tickets as Excel or CSV. Following are the steps -
1. Click on Request Management->Search.
2. A Search screen populates.
3. You can search it using Fulltext or Ticket Number fields.
4. Alternatively, you can also use multiple parameters to search the tickets.
5. Select a parameter from 'Add Another Attribute' field that you intend to search Service Requests for.
6. The parameter with relevant values, if applicable will be displayed in 'Filters in use' section. Select or specify the value.
7. Click 'Output' dropdown field to search the tickets based on above criteria set.
You can also export Service Requests of specific status from Requests Overview as Excel -
1. Navigate to Requests Overview.
2. Select the tickets in Bulk. You can select few or all tickets by clicking on 'Settings' icon on the top right hand side of the screen and setting 'Tickets per page' to "All".
3. Click on 'Exports' button to export the relevant tickets in Excel.
1. Click on Request Management->Search.
2. A Search screen populates.
3. You can search it using Fulltext or Ticket Number fields.
4. Alternatively, you can also use multiple parameters to search the tickets.
5. Select a parameter from 'Add Another Attribute' field that you intend to search Service Requests for.
6. The parameter with relevant values, if applicable will be displayed in 'Filters in use' section. Select or specify the value.
7. Click 'Output' dropdown field to search the tickets based on above criteria set.
- Select "Normal" to search the Service Request tickets in the same screen.
- Select "Excel" to search the Service Request tickets and open it as Excel file.
- Select "Excel" to search the Service Request tickets and open it as CSV file.
You can also export Service Requests of specific status from Requests Overview as Excel -
1. Navigate to Requests Overview.
2. Select the tickets in Bulk. You can select few or all tickets by clicking on 'Settings' icon on the top right hand side of the screen and setting 'Tickets per page' to "All".
3. Click on 'Exports' button to export the relevant tickets in Excel.