Can I have a quick feedback from end user/customer when a ticket is closed?

[admin]

Yes, tussom offers a very simple way of requesting a quick feedback to the end user/customer when a ticket is being closed. One can set the number of smileys that need to appear at the time of closing tickets. Based on it, the smiles from 'Not Satisfied' to 'Very Satisfied' can appear. This option is available for end users or customers when they close tickets using Self Service login.