Yes, the integration lets Salesforce to create a Technical Contact in tussom for a customer. The Billing Contacts, Legal Contacts and Account Managers can also be pushed from Salesforce to tussom automatically when a SOF is created.

Yes, tussom offers you to send a survey for resolved tickets manually, if one needs to send it despite surveys being automatically sent once the tickets are closed.

Indeed, tussom offers a very flexible way to create custom reports. One can also schedule these reports to be sent to email ids either within the email or as an attachment like Excel or PDF.

tussom offers a wide range of SCF changes like New Line, Billing Address Change, Bill Cycle Change, Transfer of Service, Cancellation, Deactivation, Facility Change & Price Change. The necessary updates are sent to Salesforce (if integrated), as a standard process of SCF lifecycle.

Yes, tussom allows you to create an MRQ request from an SOF request once it is identified that materials need to be request to implement the SOF. It gets linked with SOF once it is created. MRQ is also available outside SOF where one can create an MRQ request that is not linked with SOF.

tussom MIT module helps in issuing the assets based on Purchase Orders or MRQ requests. While doing so, one can also generate Material Debit Note as pdf. The pdf can be printed, signature taken and the scanned copy can be uploaded in tussom.

tussom's standard MRQ module let's seamless integration with SAP to create a Purchase Request. It can be personalized to integrate with other ERP tools like Odoo.

tussom's Defect Management module offers the same statuses and workflow that is used in Bugzilla as standard. One can either use the same workflow or modify the workflow to be used in Defect Management.

In tussom, while creating Release ticket, when a Category or template is selected, a pop up to link Change ticket gets opened. One needs to link at least one Change ticket for a Release ticket to be created manually.

One can open any project and find a button to open Gantt Chart screen for that project depicting the Project and dependent Tasks that can help you to understand the sequence of activities to complete. It will also display the resources and timelines of those tasks.