09-24-2021, 07:03 AM
Yes, you can certainly add or remove column headers in Incident Overview as per your preference. Following are the steps -
1. Navigate to Incident Management->Incidents Overview.
2. It displays a list of incidents that are in 'Open' status.
3. You can select a different status from the dropdown located in the top right corner, to list the tickets of that respective status.
4. There is a settings icon next to the dropdown. Click on it to open a screen to add or remove the column headers.
5. You can add header columns by dragging the fields from 'Available Columns' to 'Visible Columns' list.
6. Similarly, you can remove header columns by dragging the fields from 'Visible Columns' to 'Available Columns' list.
7. Click on 'Save' button to save your updated settings.
8. The table on the Incidents Overview should now reflect the necessary header columns.
1. Navigate to Incident Management->Incidents Overview.
2. It displays a list of incidents that are in 'Open' status.
3. You can select a different status from the dropdown located in the top right corner, to list the tickets of that respective status.
4. There is a settings icon next to the dropdown. Click on it to open a screen to add or remove the column headers.
5. You can add header columns by dragging the fields from 'Available Columns' to 'Visible Columns' list.
6. Similarly, you can remove header columns by dragging the fields from 'Visible Columns' to 'Available Columns' list.
7. Click on 'Save' button to save your updated settings.
8. The table on the Incidents Overview should now reflect the necessary header columns.