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How to delete a relationship that has been already created for an Asset/CI? |
Posted by: admin - 11-16-2021, 10:28 AM - Forum: FAQ (Frequently Asked Questions)
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Any link or relationship established between two objects (CI or Asset with tickets or Incident with Service Request etc.) can be deleted by clicking on 'Relate' button on respective object screen.
Once done, a screen to relate or link other object pops up. There is also another tab called 'Manage existing links'. By clicking on it, all the existing related objects are displayed. One can select the linked/related records for which the relationships need to be removed. Click on 'Delete Relations' to delete the related/linked objects.
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We use another tool to manage our CMDB. Can we migrate it to tussom? |
Posted by: admin - 11-16-2021, 10:19 AM - Forum: FAQ (Frequently Asked Questions)
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Yes. SuperAdmin can follow the same steps to import the data into tussom CMDB. The template can be exported, CMDB (CI records) from other tool can be updated by following instructions mentioned in the template appropriately. Once done, the updated sheet can be updated to import CI records. Once done, the successfully imported CIs will appear in tussom.
Further, reconciliation rules can be run to have the CI records moved into Golden CMDB.
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Is Knowledge Management integrated with Incident Management? |
Posted by: admin - 11-16-2021, 09:59 AM - Forum: FAQ (Frequently Asked Questions)
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Indeed. Knowledge Management is very tightly integrated with not just Incident Management but also Problem, Service and Change Management modules.
One or multiple Knowledge Base records can be linked with Incident or tickets of other modules mentioned above. Whenever those tickets are opened, one can get to view the linked Knowledge Base records in 'Related Items' tab of the ticket.
Similarly, one or multiple tickets can be associated with Knowledge Base record. When Knowledge Base record is opened, the relevant tickets are displayed as linked to it.
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