Indeed, tussom offers a very flexible way to create custom reports. One can also schedule these reports to be sent to email ids either within the email or as an attachment like Excel or PDF.

tussom offers a wide range of SCF changes like New Line, Billing Address Change, Bill Cycle Change, Transfer of Service, Cancellation, Deactivation, Facility Change & Price Change. The necessary updates are sent to Salesforce (if integrated), as a standard process of SCF lifecycle.

Yes, tussom allows you to create an MRQ request from an SOF request once it is identified that materials need to be request to implement the SOF. It gets linked with SOF once it is created. MRQ is also available outside SOF where one can create an MRQ request that is not linked with SOF.

tussom MIT module helps in issuing the assets based on Purchase Orders or MRQ requests. While doing so, one can also generate Material Debit Note as pdf. The pdf can be printed, signature taken and the scanned copy can be uploaded in tussom.

tussom's standard MRQ module let's seamless integration with SAP to create a Purchase Request. It can be personalized to integrate with other ERP tools like Odoo.

tussom's Defect Management module offers the same statuses and workflow that is used in Bugzilla as standard. One can either use the same workflow or modify the workflow to be used in Defect Management.

In tussom, while creating Release ticket, when a Category or template is selected, a pop up to link Change ticket gets opened. One needs to link at least one Change ticket for a Release ticket to be created manually.

One can open any project and find a button to open Gantt Chart screen for that project depicting the Project and dependent Tasks that can help you to understand the sequence of activities to complete. It will also display the resources and timelines of those tasks.

Yes, tussom offers a very flexible way to define stages, approvals and tasks along with Assigned Teams and Support Engineers. The approvals there help to define it for Reporting Manager or Reporting HOD OR for any Approver group OR for Department Head of the Teams.

One can define when tasks should be automatically generated and assigned to specific Teams and mention its dependency on other tasks. One also has an option to provide Criteria post which the workflow will traverse to next Stage.

Yes, using tussom Template, one can define a new form and add new Custom fields. One can also define whether the fields should be Read Only or Read/Write and visible/hidden to Support Engineers/End Users.

One can also restrict the Templates to be displayed only to certain teams or customers. The names of the templates will be displayed while creating respective tickets.