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Can I have different SLA criteria for different customers?
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Yes, you can define different SLA criteria for different customers in tussom. You can log in as a tussom Administrator and define SLA criteria for different customers based on Category, Ticket Type and Severity etc. You can define the SLA criteria for only Category or Ticket Type or Severity individually as well.
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tussom Team
https://www.tussom.com
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Can I have different SLA criteria for different customers? - by admin - 11-06-2021, 10:17 AM

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